503 error in CQD Portal

It is possible that you have this problem at any time.

Sometimes CQD Portal can be in error with error code 503 service unavailable.

Well, sometimes you need to install certain applications with privilege users that, for enterprise policies, it can’t have a password thar never expires. This is a very high problem to our administration, but sometimes we can’t fight with the Security Policy of the Company.

In this hand, it is possible that you find this problem at any time

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This error will be following by a IIS event like this:

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And then, you will finded the QoEPortal Application Pool disabled:

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Ok, so this problem can appear by a user and password problem. Did you change your password a few days ago? It can be the problem.

To solve this issue you can following the next steps (it’s Easy):

Go to the IIS Administration Portal, next go to Application Pools and then select QoEPortal pool and clic on right button, then select Advanced Settings:

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Now, below Process Model menu select Identity and clic on suspensive points

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In the new window, clic en SET and introduce the new password.

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After that, apply all settings and restart the pool, if it is necessary realize a IIS Reset.

Well… It’s magical!s CQD Portal works once more time!

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I hope this information will be useful for you.

Thank you

Best Regards

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