Audiocodes – Solve Issues with accented DisplayNames

Sometimes you have on a site some users with a display Name with special Characters. Well, if you have an audiocodes in the site you can have a problem. Audiocodes doesn’t accept calls with special characters in the display name by default. The ISO 8859 charset is the cause.

Syntoms:

Calls always fail. But if you change the number to another user without special characters, the call can be made.

Solution:

To solve this problem you need to apply in your Audiocodes the ISO 8859 charset:

“iso8859-charset no-accented”

Please, follow next steps to apply the ISO 8859:

Connect to Audiocodes with SSH, and enable the appliance to configure with administrator password

iso8859_1

Next step, type “configure voip” to access to Voip configuration page.

iso8859_2

Then, type “gw digital gw digital-gw-parameters” to access to GW Configuration.

iso8859_3.jpg

Next step, type “iso8859-charset not-accented” to enable this charset, and then type “activate” to activate new features.

iso8859_4

And then, exit from configure page and restart the appliance.

I hope this information will be useful for you

Regards

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